株式会社 ネットケアサービス 公式ロゴ 株式会社 ネットケアサービス 公式ロゴ

Privacy Policy

Privacy Policy

NetCare Service Co., Ltd. (hereinafter referred to as “NetCare Service”) recognizes the importance of handling personal information appropriately as a business entity that provides agile and flexible services in the diversified modern society and constructs fruitful systems that play a part in the prosperity of customers.
NetCare Service is committed to protect customers’ personal information appropriately.
All members of NetCare Service work together to comply with our Privacy Policy, and therefore make every effort to protect personal information and the rights and interests of individuals.

  1. When acquiring personal information, we specify the purpose of use and acquire personal information to the extent necessary to achieve that purpose.
  2. When acquiring personal information in person or in writing, we inform the person of our information: company name, name(s) and other information of responsible Private Policy manager and contact member, purpose, and use of acquired information.
  3. The information is used only within the scope of the purpose of use for which the individual has given consent. In addition, in order to make sure the use is limited to agreed purpose, we establish and implement the necessary measures.
  4. We manage the information and protect appropriately, and we do not disclose or provide it to third parties without the consent of the person.
  5. We collect and manage the information within the necessary range according to the purpose of use, retain it accurately and up-to-date, and take reasonable safety measures against leakage, loss, or damage, and strive to prevent and correct it.
  6. When entrusting the processing of personal information to an outside source like a contractor, we exchange non-disclosure agreement with them, and we implement appropriate management for the contractor.
  7. Claims and inquiries regarding personal information we retain or our Privacy Policy, contact our Privacy Policy manager (provided when we acquire your information).
  8. We comply with laws and regulations concerning the handling of personal information, guidelines established by the government, and other legal authorities.
  9. We have established a personal information protection management system, which we periodically review, and continuously improve.

Enacted: August 1, 2013
Last revised: January 6, 2020

 

Ryuji Kaneko, Representative Director, NetCare Service Co., Ltd.

Contact information for Private Policy
Net Care Service Co., Ltd. Private Policy Contact Desk

5-13-16 Shimizu, Asahi-ku, Osaka 535-0021
TEL. 06-4296-8658

Privacy Mark

 

Handling of Personal Information

Purpose of Use of Information Subject to Disclosure

Personal information subject to disclosure acquired by NetCare Service will be used within the scope of the following purposes.
When the information is required to be used in a purpose that is not listed below, we will obtain a consent from the person either directly or in other means before we disclose or use any of the information.

Information Purpose of Use
Personal information of customers For sales and customer account management
Personal information of employees and retirees For employment and HR management
Personal information of job applicants To contact applicants for screening, hiring, or rejecting
Personal information related to inquiries To manage and contact inquiries
Personal information related to e-commerce sites To manage and communicate with customers
Personal information captured by surveillance cameras installed at the Osaka Office and Hagi Technical Center For crime prevention

 

Purpose of Use of Other Personal Information

Acquired personal information that is not subject to disclosure will be used within the scope of the agreed purpose at the time of acquisition.
When the information is required to be used in any purpose other than previously agreed, we will obtain a consent from the person either directly or in other means before we disclose or use any of the information.

Information Purpose of Use
Personal information related to remote support To provide maintenance services

 

Request for Disclosure of Personal Information

  1. When NetCare Service receives any request for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, disposal, or suspension of disclosure to third parties (hereafter “disclosure, etc.”) by the person or his/her representative, we will conduct an internal investigation of personal information retained and respond to such request without delay.
    * However, depending on the content of the request, we may not be able to respond to the request. In that case, we will explain the reason.
  2. When making a request for disclosure and other processing, please follow the procedure below. If there is any deficiency in the content provided for the request, we may not be able to accept the request.
    Administrative fee of 500 yen per request may apply.
    * Request from our current employees will be free of charge.
When the person in question makes a request
  • Please make your disclosure, etc. request by visiting our office, telephone, or e-mail. You will be asked to provide your name, address, telephone number and request.
    When responding to your request, we need to verify your identity in order to prevent leakage of personal information and spoofing.
    Please note that we may ask you to present your photo ID (driver’s license, passport, or Basic Resident Register card) to match with the information we retain (only with visual confirmation and no copy required).
When the representative person makes a request
  • Please make your disclosure, etc. request by visiting our office, telephone, or e-mail.You will be asked to provide your name, address, telephone number and request.
  • Please mail us a document certifying that you are legitimate representative (such as “Letter of Authorization”) and a copy of identification document (driver’s license, passport, pension handbook, health insurance card, Family Register (extract), Basic Resident Register card, Resident’s card (within 6 months), or Alien Registration card) valid at the time of application.
  • Document certifying designated representative
    For mandatary:
    Original Letter of Authorization with signature (seal)

In the case the person has died:
Certificate of All Records (Certificate of Family Register) with record of the person in question has deceased
Certificate of All Records (Certificate of Family Register) with a record that can be confirmed as the heir, or Will of the deceased that you are the executor of the Will.A copy of Agreement on Division of Inheritance.
For an adult guardian, a curator, or an assistant:
A document certifying that the person’s ability to act is limited (Family Register (extract), document certifying the qualification such as a family court certificate, a Certificate of Registered Matters)

* For details on disclosure, etc. request, please contact Disclosure Request Contact listed below.

 

Authorized Personal Information Protection Organization for Complaint and Resolution

The authorized personal information protection organization is the following organization, and complaint and claim about the handling of personal information of NetCare Service can be requested to the organization listed below.

Name of authorized personal
information protection organization
Japan Information Economy and Society Promotion Association
Where to request a complaint resolution Personal Information Protection Complaints Consultation Office
Location Roppongi First Building, 1-9-9
Roppongi, Minato-ku, Tokyo 106-0032
Telephone 0120-700-779

 

Disclosure Request Contact

Company Name NetCare Service Co., Ltd
Location 5-13-16 Shimizu, Asahi-ku, Osaka 535-0021
Privacy Policy Manager Ryuji Kaneko
Telephone Phone: +81-6-4296-8658

Enacted: August 1, 2013
Last revised: March 4, 2020